Terms and Conditions
Please read through our terms and conditions.
Contact Address
StorytimeStars Children's Personalised Gifts
21 Westerdale
Worksop
Nottinghamshire S81 0TE
Placing An Order
All purchases can be made securely online 24 hours a day at www.storytimestars.co.uk. We are a UK online store and deliver Worldwide. All UK mainland orders have free delivery - orders outside the UK mainland incur a fixed delivery charge. Please contact us for details.
Card Security
Your security is very important to us. Your card details are encrypted and dealt with by Paypal and are not accessible by anyone at StorytimeStars. You will receive an e-mail receipt from Paypal and e-mail confirmation from us of your order.
Pricing and VAT
Prices are inclusive of VAT at 20% where applicable.
Delivery Schedule
We provide an estimated delivery time for every gift on our site, and in most cases these delivery targets are met. Most goods are usually despatched within 3-5 working days and usual deliveries are between 2-4 days from despatch. However, all our gifts are hand made and personalised and sometimes unexpected problems may arise. Seasonal events like Christmas and Easter may also affect the delivery times, or in extreme cases disputes by Royal Mail. For this reason we ask that in all cases you allow up to 14 days for delivery from time of despatch, although this is not a guarantee of delivery itself. Overseas deliveries may take up to 21 days. All items are delivered via Royal Mail, and customers must allow 14 days from despatch before an item is considered lost. Special Deliveries have their own tracking code so should your order not arrive the following day, please contact us.
Royal Mail reserve the right to alter their terms and conditions with regard to their guaranteed next day delivery service. This is usually as a result of severe weather conditions, or strike action. We cannot be held responsible for such action, and orders made using this service are not refundable under any circumstances. Orders placed using the Express Delivery option will still be made and dispatched the same day.
You must contact us within 21 days from despatch of your order if your order has failed to arrive, or having arrived there is a problem with it. All orders after this time period will be considered fulfilled otherwise. Orders should be considered despatched after 7 working days of your order being placed.
We would ask you to please note that multiple orders may arrive seperately as each item is packaged and sent as soon as it is made.
We do not ship to PO Box numbers - please provide a valid address.
Postage And Packaging
All our prices are inclusive of postage and packaging for deliveries to UK mainland. We have no hidden costs on our site. Post in most circumstances is by 1st class or 2nd class Royal mail to keep costs at a minimum.
Special delivery is available at an extra cost.
Returns Policy
We want you to be satisfied with your purchase. If you receive a faulty or damaged gift just let us know and we will arrange a replacement. We do not offer refunds for items damaged in transit, but will gladly replace any such items once returned.
Please do not return an item unless first contacting us, as you will not be refunded the cost for doing so.
Unfortunately, unless faulty, incorrect or damaged on delivery, we cannot accept returns of personalised items since they have no re-sale value. If we have made a mistake with your order, we will have your order remade on the condition that you return the original order to us first so that we can examine it. It is your responsibility to return the item to us at your own cost, and if proven faulty we will refund you the cost of postage. If any part of your order is missing, just let us know and we will send replacements out immediately. We are unable to refund your order once it has been produced, even if it has not yet been despatched.
Please ensure that you have provided us with the correct details (eg names/dates etc) as we cannot be held responsible for mistakes, spelling or otherwise, once the item has been personalised. You are responsible for all spelling and grammar contained within your order.
Privacy Policy
We conform to the requirements of the Data Protection Act, 1998 and we are committed to protecting your privacy and take your privacy and the security of your personal information extremely seriously. We will never divulge any personal information you give us to a third party, other than personalisation information needed by our suppliers to fulfill your order. We do not send random marketing emails to personal email addresses (spam).
Cookies
A cookie is a small file placed on a user's hard drive which tracks website navigation. An example of a cookie in use would be entering your purchase details once (name, address etc) and not having to continually re-enter such details on subsequent visits. We may use cookies on certain parts of our site to keep track of your order. We may also use cookies to collect user statistics such as browser type and screen resolution. This helps us to ensure that our site is completely compatible to the majority of our customers.
Legal requirements
While we take all possible care to reproduce and describe items accurately, in some cases slight variations of colour in actual goods may occur due to photographic limitations. In the rare event that a price shown on our website is incorrect we reserve the right to refund any purchase made against this price and to ammend our website accordingly.
Copyright
All images are copyright of Graphic Garden, Ends UK, PMC and Photofairytales.
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